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Shipping Policy

Depending upon the location, the product is delivered to you in 2-3 workings days after it has been dispatched from our warehouse.
The whole order amount including any delivery charges will be refunded if the order is cancelled or lost in transit by us.

We offer free shipping for all deliveries in India irrespective whether the order was booked from India or from outside India. We also offer free shipping for international orders if order value is more than 10,000 INR (USD 150) . If order value is less than 10,000 INR (USD150) then 500 INR (USD 24) as a shipping charges will be applicable.

We have tie-ups with leading domestic and international courier companies and deliver to a majority of the postal codes in India and abroad.
Courier companies generally deliver the shipments during normal working hours, which may vary across courier companies and from country to country.

Customs Duty for International Orders

Import duties/taxes may arise on the arrival of your parcel to the shipping destination. The charges may vary as per the rules of different countries depending on the merchandise, order value, merchandise quantity, end use, and composition of materials used to make the merchandise and is solely at the discretion of the duty officer.
Please note Custom Duty is added over and above the Shipping Cost and order value. Shipping & handling costs, refers to the cost of shipping an item from the shipping location to the destination country.

We do not take any duty/taxes in advance from customers. If any such duty/taxes are applicable for your shipment, the respective courier company will directly contact you with the required information.

On receiving such information, you will have to pay the duty/taxes amount to the concerned courier company. Once paid, the service provider usually delivers the shipment to you within two working days.

Depending upon the location, the product is delivered to you in 2-3 workings days after it has been dispatched from our warehouse.
The whole order amount including any delivery charges will be refunded if the order is cancelled or lost in transit by us.

We offer free shipping for all deliveries in India irrespective whether the order was booked from India or from outside India. We also offer free shipping for international orders if order value is more than 10,000 INR (USD 150) . If order value is less than 10,000 INR (USD150) then 500 INR (USD 24) as a shipping charges will be applicable.

We have tie-ups with leading domestic and international courier companies and deliver to a majority of the postal codes in India and abroad.
Courier companies generally deliver the shipments during normal working hours, which may vary across courier companies and from country to country.

Customs Duty for International Orders

Import duties/taxes may arise on the arrival of your parcel to the shipping destination. The charges may vary as per the rules of different countries depending on the merchandise, order value, merchandise quantity, end use, and composition of materials used to make the merchandise and is solely at the discretion of the duty officer.

Please note Custom Duty is added over and above the Shipping Cost and order value. Shipping & handling costs, refers to the cost of shipping an item from the shipping location to the destination country.

We do not take any duty/taxes in advance from customers. If any such duty/taxes are applicable for your shipment, the respective courier company will directly contact you with the required information.

On receiving such information, you will have to pay the duty/taxes amount to the concerned courier company. Once paid, the service provider usually delivers the shipment to you within two working days.

International Returns

We do not offer merchandise exchanges on orders shipped internationally. In the unlikely event that any merchandise you have ordered from us is not received
in good condition, is damaged or defective, or if merchandise delivered is different from what you had expected, please reach out to us at customercare@ashnalive.com within 48 hours of receiving the order. Our representative will guide you on this matter.

We do not accept any damage complaints after 15 days of receiving the shipment. So please make sure you report the matter to us and dispatch the product at the earliest once we accept the return request. Kindly do not dispatch the products before receiving a "Return Accepted" confirmation email from us.

Note: there might be return duties/taxes applicable, so kindly do not ship anything back to us. We won’t be liable to pay the duties/taxes arises on the return shipment.

We do not offer merchandise exchanges on orders shipped internationally. In the unlikely event that any merchandise you have ordered from us is not received
in good condition, is damaged or defective, or if merchandise delivered is different from what you had expected, please reach out to us at customercare@ashnalive.com within 48 hours of receiving the order. Our representative will guide you on this matter.

We do not accept any damage complaints after 15 days of receiving the shipment. So please make sure you report the matter to us and dispatch the product at the earliest once we accept the return request. Kindly do not dispatch the products before receiving a "Return Accepted" confirmation email from us.

Note: there might be return duties/taxes applicable, so kindly do not ship anything back to us. We won’t be liable to pay the duties/taxes arises on the return shipment.